Product Questions
1. What types of products does Pier One offer?
Pier One offers a wide range of men’s fashion items including accessories, bags, beanies, belts, blue-light glasses, boots, business shoes, clothing, coats, jackets, jeans, jewellery, knitwear, lace-up shoes, loafers, loungewear, open shoes, shirts, shoes, and shorts.
2. Are the products available in different sizes?
Yes, most of our products are available in various sizes. Please check the product description for specific size availability.
3. Do you offer international shipping?
Yes, Pier One ships globally, except for certain remote areas and parts of Asia. We use reliable international shipping partners like DHL, FedEx, and EMS.
Order and Delivery Questions
1. How long does it take to process an order?
Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may slightly extend.
2. What are the shipping options available?
We offer two shipping options:
- Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days.
- Free Shipping: For orders over $50 via EMS, with delivery in 15-25 business days.
3. Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor the progress of your shipment.
Returns and Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached. For more details, visit our Returns Policy page.
2. How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange. Provide your order number and details of the item you wish to return or exchange.
Payment Questions
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account Questions
1. How do I create an account?
You can create an account during the checkout process or by visiting the registration page on our website.
2. I forgot my password. How can I reset it?
You can reset your password by clicking on the “Forgot Password” link on the login page. Follow the instructions sent to your registered email address.
Contact Us
1. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
Thank you for choosing Pier One. We are committed to providing you with a seamless shopping experience and delivering your stylish new wardrobe with care and efficiency.