At Pier One, we understand that timely delivery is crucial to your shopping experience. Whether you’re preparing for a special occasion or simply updating your wardrobe, we strive to ensure that your orders reach you as quickly and efficiently as possible. Below, you’ll find detailed information about our delivery options, shipping times, and policies to help you plan your purchase with confidence.

Shipping Options

We offer two convenient shipping options to cater to your needs:

  • Standard Shipping: For those who prefer a faster delivery, we use DHL or FedEx. The shipping fee is $12.95, and your order will typically arrive within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option ensures your order arrives within 15-25 business days after dispatch.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. During peak seasons or promotional periods, processing times may slightly extend, but we always aim to keep delays to a minimum.

International Shipping

Pier One ships globally, with the exception of certain remote areas and parts of Asia. We ensure that our international shipping partners, such as DHL, FedEx, and EMS, provide reliable and secure delivery services to your doorstep.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate its arrival date. If you have any questions or concerns about your order’s status, our customer service team is always ready to assist you.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you have 15 days from the date of receipt to do so. Please ensure that the item is in its original condition with all tags attached. For more details, visit our Returns Policy page.

Contact Us

If you have any questions about our delivery options or need assistance with your order, please don’t hesitate to reach out to our customer service team at [email protected]. We’re here to help!

Thank you for choosing Pier One. We look forward to delivering your stylish new wardrobe with care and efficiency.